Our Commitment to Quality

At PACK, we are dedicated to delivering high-quality products. We acknowledge that sometimes issues can occur, and when they do, we are here to help resolve them.

30-Day Return Policy

If your product arrives damaged or defective, you may be eligible for a return or exchange within 30 days of receipt. We'll work on your behalf to make a claim with the parcel service who damaged the product. To assist us in processing your request, please contact us with the following details:
- A description of the issue
- Photographic proof of the damage
- Your order number

Non-Fitting Products

Ensuring your PACK Rack fits your needs is essential. If you find that your rack does not fit your vehicle as expected, please let us know within 30 days of purchase. We will work with you to see if there is another size that will fit your vehicle better.

Conditions for Returns and Exchanges

- Products must be returned in their original condition and packaging.
- Products showing signs of misuse, alteration, or damage caused by improper handling will not be eligible for return or exchange.
- Shipping costs for returns due to non-fitting products are the responsibility of the customer.

Refunds and Exchanges

- Refunds: If approved, refunds are subject to a 20% restocking fee. The restocking fee will be deducted from your refund amount. 
- Exchanges: Exchanges for another size or product are not subject to the restocking fee.

Initiating a Return or Exchange

To initiate a return or exchange, please fill out the contact form on our website with the requested information. We will review your request and provide you with detailed instructions based on our assessment.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Contact Us

Should you have any questions or need assistance with your product or our return policy, please don’t hesitate to contact us at support@getpackproducts.com. Your satisfaction is our priority, and we value the opportunity to ensure that you have a positive experience with our products.