Policies

Our Commitment to Quality

At PACK, we are dedicated to delivering high-quality products. We acknowledge that sometimes issues can occur, and when they do, we are here to help resolve them.

30-Day Return Policy

If your product arrives damaged or defective, you may be eligible for a return or exchange within 30 days of receipt. To assist us in processing your request, please contact us with the following details:
- A description of the issue
- Photographic proof of the damage
- Your order number

Non-Fitting Products

Ensuring your PACK Rack fits your needs is essential. If you find that your rack does not fit your vehicle as expected, please let us know within 30 days of purchase. We will work with you to see if there is another size that will fit your vehicle better. 

Initiating a Return or Exchange

To initiate a return or exchange, please fill out the contact form with the requested information. We will review your request and provide you with detailed instructions based on our assessment. Products should be returned in their original condition and packaging.

Contact Us

Should you have any questions or need assistance with your product or our return policy, please don’t hesitate to contact us. Your satisfaction is our priority, and we value the opportunity to ensure that you have a positive experience with our products.